Union Minister of State (Independent Charge) of the Ministry of Development of North Eastern Region (DoNER) and MoS PMO, Dr Jitendra Singh has asked the state governments to activate their respective Grievance Cells and make these effective in the true spirit of citizen - centric governance established by the Modi Government. Speaking after releasing the first-of-its-kind Grievance Analysis and Reforms Recommendations Study report based on the data of the grievances received in 20 ministries of Government of India, Singh said, it goes to the credit of Prime Minister Narendra Modi's personal interest and intervention that the Department of Administrative Reforms and Public Grievances (ARPG), which was hardly known in the past, has become distinctly visible in the last two to three years and the grievance turn-over under the department has increased more than five times. For example, he pointed out, in 2013, from 1st January to 31st December, the total number of grievances filed in the Grievance Cell was just about 2.09 lakh, but in 2014 soon after the present government took over on26th May, the sevenmonth period also made a difference and the total number of grievances registered up to 31st December went up to 2.70 lakh. This trend showed progressive increase and in 2016, while the number of grievances received in the year ending 31st December was 11.94 lakh, in the current year of 2017 till date itself, the number of grievances received was over 9.32 lakh which is a projection of future substantial rise in the remaining four months of the year.
Jitendra told State Govts to activate Grievance Cell
Posted 26 Aug 2017 01:57 PM
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